Privacy Notice

Who we are

Hall Estates Limited ("we", "us") lets and manages residential and commercial property in the North West of England. We are the data controller for the personal information described in this notice.

Contact: sh@hallestates.co.uk · 07771 606186

What we collect and why

Enquiries and viewing requests. When you contact us by email, phone or WhatsApp, or use the enquiry or “Book a Viewing” forms on this site, we receive the details you choose to send — typically your name, mobile number, email address, the property and viewing time you’re interested in, group size and your message. Forms on this site are processed for us by our website host, Netlify, which forwards them to us by email. If you choose to message us on WhatsApp, WhatsApp’s own privacy policy also applies. We use this information to respond to your enquiry, arrange viewings and manage tenancies. Legal basis: taking steps at your request before entering into a contract, and our legitimate interest in running our business.

Tenancy information. If you become a tenant we will collect further information needed for the tenancy (referencing, deposit protection, right-to-rent checks). This is explained at the time.

Website logs. Our hosting provider (Netlify) keeps standard server logs, including IP addresses, for security. This site does not set its own cookies and does not use analytics trackers.

Maps, fonts and images. Property pages embed Google Maps and the contact page embeds an OpenStreetMap map to show locations; the site also loads fonts from Google Fonts and some images from Unsplash. When these load, those providers receive your IP address and Google may set cookies, under their own privacy policies (for example Google's privacy policy).

How long we keep information

Enquiry emails are kept for up to two years, then deleted unless you have become a tenant. Tenancy records are kept for the duration of the tenancy and up to six years afterwards to meet legal and tax obligations.

Sharing

We do not sell your information. We share it only where needed to provide our service — for example with our website host (Netlify, which processes form submissions on our behalf), deposit protection schemes, referencing providers, contractors attending repairs, or where the law requires.

Your rights

Under UK data protection law you can ask us for a copy of your personal information, ask us to correct or delete it, object to or restrict our use of it, and ask for it to be transferred. Email sh@hallestates.co.uk to exercise any of these rights.

If you are unhappy with how we handle your information you can complain to the Information Commissioner's Office at ico.org.uk.

Last updated: June 2026